Thursday, May 22, 2008

The Gift

Everyone carries a Gift. Some discover their Gifts earlier, some discover it late. The earlier the Gift is opened, the earlier they find their happiness and success. Some Gifts remain unwrapped forever. Some are unused. Some misuse their Gifts. Some give away their Gifts,

So what is this Gift?

Present, is the Gift. The Gift is the present. We should live fullest and meaningfully every minute now so to enjoy tomorrow. Our Gift is all that we have at present. The present is in our lives and our lives are our presents.

Remember when we were in schools, we were thought to set goals and yearly resolutions. How many do that after that piece of school assignment? If you have done it, did your resolutions come true?

If you do have some resolutions set, do look closely at it again. Have you included a reward resolution such as a holiday trip IF all the rest of the resolutions were met? It can also be an item you always want to buy for yourself. It may also be spending more time with your family.

Next, make up a list of actions to be taken to fulfill all the resolutions that you have set.

Now, do take a moment to list down what are the unfinished tasks that we always wanted to complete and yet not. In the list, do include a dateline for the tasks to complete.

Take a moment to read your resolutions, actions to be taken and your unfinished tasks. Do they match? If they do not, try doing something about it.

Remember; enjoy our present so to enjoy our future. Enjoy our present so to receive our success. Enjoy our present so to receive our happiness. Take a look at your Gift again. Have you discovered this Gift? Have you unwrapped the Gift? What do you plan to do with this Gift?

Keep this Gift, use this Gift and discover what this Gift can help us to achieve happiness and success.

If this Gift can talk?

Tuesday, May 13, 2008

6 Roles a CSP should play

Robert was reading a book about a legend happened in AD33, the night race between Bunny and the tortoise. He was pondering, why not we ride on this legend and have a night race? Thus the legend continues through AD2008………

However the media had another version and came out with a story about how a night race was decided. It reported that in a meeting between the officials and the committee members, the CEO was asking the racers to install cashcard readers so that when they pass through the gentry during the race, they will pay ERP fee subjected to local regulation. However, the cashcard reader will add weight to the motor and thus affecting the performance of the race. After hours of tough dialogues, the representative from commitee agreed to do the race at night when the ERP lights are put off and the racers do not need to start and stop at designated stands in the town area. What a relieve!

Whatever the legend is, with a legend, people will remember the race better. Do you have a legend to tell for your organisation?

The 6 members a team was formed and called themselves Sixth People. They formed to talk about everything that did not work. They strived to have solutions to these but unfortunately thought strikes could solve problems.

Remember the Donkey wore a blue hat? He was the chairman of the group who also took the responsibility of looking into all the suggestions of other 5 members, put them together and decide on the solution. Finally, he gave instruction to stage a demonstration in front of the palace. Phew, got arrested again!

So every time these 6 people had meetings, they rotated their hats and started contributing ideas.

In such meeting on the 1st April, they had discussion about what are the 6 roles an effective CSP should play.

All agree that an effect CSP must play the role of a Planner, Loyal Friend, Diligent Learner, Consultant, Personal Manager and Influencers.

1) Planner – CSP should do lots of planning and researching, knowing competitors’ products and their next activities, knowing market demands and customer’s profiles/ behaviour. This will result in easier and clearer planning and path on which directions we should go next.

2) Loyal Friend – CSP will find it easier to communicate with a customer who is also your friend. Thus it is extremely essential to make friends with customers so to understand their needs, personal likings, behaviour, dislikes and preferences. Customers will feel at ease if they see the CSP who is also a friend. Remember, loyal friend (CSP) will attract loyal customers. To establish friendship with someone just step into your shop, CSP may try putting up a casual greeting and conversation for a little while before going into sales promotion.

3) Diligent Learner – CSP learns and reads a lot, for sure. What we have learnt and know today is not something we can apply tomorrow. We take salts and rice but the kids prefer hamburgers. So constant upgrading ourselves with new information, findings, statistics, trends, demands, innovations, ideas and skills can be achieved by doing lots of readings, attending courses and sharing information in discussion groups. Maybe 5% of our earning each month for attending some courses?

4) Consultant – CSP should be a consultant. When customers step into a sales counter, they expect to have someone who can give advice, tell them what the products can do and cannot do. Sometimes give a little mild comparison with the competitor’s products may help to achieve better result. Importantly, ask and ask, ask more questions so we understand the customers needs better. Do you agree?

5) Personal Manager – CSP needs to organize and mange their own time, planning such as goals and vision. We may like to cut down our smoking time, spending telephone conversations, reading newspapers and coffee breaks. Manage our personal life well and our sales management will improve.

6) Influencer – CSP should be able to influence customer’s decisions effectively. Again, to be a great influencer, we need to have the above mentioned criteria such as being a loyal friend who has win trust, good consultant who ask relevant and professional questions, able to produce sufficient knowledge by reading and know more than our neighboring shops due to constant learning and planning. Knowing customers’ need helps to understand customers’ requirement and therefore able to promote the correct products, present the winning features the customers are looking for, set a comfortable pricing and ask them if they want the red or blue?

“Well done!” the tortoise claps his hands.” We now know how we can be a good CSP, so are we going for the demonstration again?”

Meanwhile, in prison, the Donkey penned a book and inside he writes “I am beginning to see a deep hole in front of this path, should I continue straight or make a detour?”

Saturday, May 10, 2008

The Message of Water - by Masaru Emoto

Let us learn more about the water we drink everyday and
water contains in our body. What sort of water formation do you like to
have in our body?


These videos were found at YouTube and let us watch it for more understanding. Thank You.





About NLP Courses

We learn what we need to learn. We learn who we were. We learn who we are. We learn who we will be.

Hypnosis is part of NLP teaching.

Happenings in the past define today and today leads to our future.

Our behavior, our fear, our inferiority, our thinking are the result of yesterday’s life. Erase and address them and we shall turn our life anew.

Bring ourselves to stage of sub-consciousness, our mind is relaxed, our brain stays clear, we hear our inner voice. We see our future.

We become a better person. We learn better communication skills. We cement relationships. All because our brain, body and heart speak the same language.

Believing leads to realization.

Move our legs to their position and we think what they think and we understand what they have done. We begin to know why they do and why it happened. We now forgive them.

Eggs will not be broken if we do not want them to crack. She is light though she is heavy.

Your life, a life afresh, a life anew. You will be a different person preparing for a better future.

That is Neuro Linguistic Programming.

You find the reason why it happens today and you will know what will happen tomorrow.

Friday, May 9, 2008

What's your type?

It was on screen, a guy in civilian clothing was running fast and another in police uniform was chasing from behind. Who was the policeman?

SJ is judgmental and fast in judging anything he sees or hears. His quick judgment is based on his past experiences and often not necessary. This also led him to be less receptive to new ideas or less room for creativity. He tells stories from day 1 to 100 and will never miss a single day in between. Sometimes he is long-winded as stories always start from AD 33 but he is organized. He feels uneasy when seeing things not in order and tidy and unconsciously insists on putting things straight. Systematically and lawfully makes him a person who lacks innovation, ideas, intuition, and initiative at times. His world is filled with four equal sided shapes that make him a slow learner and sees things in a confining perspective. He is honest and a loyal peer. He is straightforward when he speaks. He follows instructions and procedures closely and therefore make him a great law-abiding citizen. He will never throw a piece of paper on the floor if the law says it’s an offence. He enjoys numbers and practical theories. He is careful and therefore often need more time. He likes games that will set him thinking. He likes to plan, indeed a good candidate to help run a company in an orderly and no nonsense manner. So wait to receive a lawyer letter if you owe him money. He wears smartly. Please avoid arguing with him if you want to sleep early.

SP runs even before the others do so and realized the race have not even started; thus got disqualified. Artistic and creative in nature, he is always ready to accept new ideas. His ideas are often found outside the square box. Quick in action, higher AQ, all failures will be short as he stands up faster than anyone else. His quick reaction makes him a street smart person but he knocks his head once, twice and still knocking. Quick actions also mean either completing tasks faster than the rest or never complete. He is a good partner for starting a business. When on a shopping spree, he looks for good deals and bargains. He likes to see changes, enjoys anything new and really active, therefore sitting obediently in a classroom will be an eventful occasion. He moves around even when everyone is sitting and listening. He is good in doing public relationship. However, everyone is careful with him as his knife is always ready to slash on anyone’s throat out of impulsiveness. He will make sure you see a pig’s head at your door if you owe him some money. His hands are nimble and work fast with his magic fingers. He is quick in making decisions and not necessary a careful one. When Tiger lost his job, Bunny tells him the world is big and jobs are plentiful and start talking about where to go for their next shopping.

But if you need to borrow some money, go to a NF. He will not put any animal’s head at your doorstep and may even not ask to return. However, he will always remember till his last breath though your life will not be in danger. If you need someone to share your sadness, he is a good listener but please make sure he does not cry louder than you do or do a disappearing act like flying down from the 73rd storey. Sometimes we need a smart person to understand him because he speaks with a quick mind and often a challenge to read his mind and follow closely. Light and soft spoken, he is kind, caring, understanding and always armed with a pair of good listening ears. He cares for everyone around him and anyone he may not even know. A NF may have some problem if ask to lead a team as his kindness is not able to help him when acting on some unwelcoming tasks. He will get himself killed in a fight as he is too kind to hurt anyone. He trusts his intuition more than theories. He will commit suicide if he is asked to follow a set of procedures and theories closely. He never likes to listen to stories starting from AD33 to AD2008 in a step by step manner. He smiles more often and sweet. He is casual in his clothing.

NT is really smart and often smarter than what is needed. He analysts, thinks and weighs when you ask him,” who are you?’ That explains the reason why he is always the last to answer that question and his answer may be ‘Tortoise, maybe, but not now’. NT looks serious most of the time; and seem not easy to know why he is smiling if he does. He looks serious when he is in deep thoughts, always. It takes time for him to follow your words closely as both sides of his brain and ears busy working concurrently. Most NT has a unique trademark when he is in deep analyzing mode. When he wanted to have a date with Catherine, he actually knocks on Stephanie’s door so Catherine would follow. When you cane him, we will dream of you at night and ask for more the next day. However, he is a great professional killer because he leaves no marks or evident behind scenes. So be more careful with him as he seldom raises his voice because he knows you will disappear from this world the next day. Many people do not understand him when he once said, “I know who he is because I do not know him yet.” He is creative in putting up theories, mix them up and quick to tell you that the earth is square because the lady in the forest is wearing leaf, a leaf? However, he thinks and analyst so well that he has many ideas that work and does not. He is a great help in a company that need someone with many innovative ideas and lots of analyzing work, till everyone get paralyzed.

Both were policemen.

Thursday, May 8, 2008

The Bunny and Tortoise Race

The Bunny was wearing a yellow hat. The tortoise had a green hat and the tiger wore a black hat. The tortoise just lost a race. Bunny was in high spirit and he challenged the tortoise for another round of the race “want to compete again?”

“Why not? The tortoise hand was rubbing his cheek with his finger and paused a while “well, ok, night, we race!”

The tiger quickly shouted at the tortoise “what? You just lost the race. Look at yourself, small and slow, can you win?”

“I will choose the track”, said the tortoise.

The night came and there were more spectators than any previous race held as it was the first time a race was held in the evening.

As usual, Bunny ran and ran and the tortoise crawled and crawled. Bunny was ahead but stood still when arriving at river side. He could not swim! Two hours later, the tortoise caught up and swam across. The tortoise won this time!

They held another post-race meeting. The tortoise took off the black hat on the tiger’s head and put Bunny’s yellow hat to his “tiger, wear a yellow hat next time.”

“Shit, do not meddle with my hat, ok? It goes along with my outfit well, all black!”

Bunny then said “now I know why you wanted to be held at night. If we are not the first, create another first!”

“Bingo!” The tortoise replied, “but don’t you think we should wear different colour hats each time we meet? It is so boring seeing the same colours each time. Or have 6 people rotating the 6 different colored hats… like should have green, blue, white and red too? More interesting, right?”

“No, No, No, No, No…….we better have the 4 types of people around” the tiger said.

The tortoise shakes his head and said, “Let me tell you why I never say NO when Bunny challenged me, alright? Come to my class tomorrow!”

Being a CSP, there are 6 things we need to avoid.

No 3 : Avoid being too pessimistic and pre-framed with past experience. Some people may behave or look like one who does not buy but they may turn out to be our best customers. Treat every customer equally. Who knows?……….contributed by Tortoise.

No 1: Avoid over working too hard and end up not enough time for more productive sales. When there are fishes and prawns on the table and you have only got time for one serving, which will you choose? The fishes or the prawns?............contributed by Tiger

No 5: Avoid being complacent easily. Always ‘up-size’ a sales. Always push for volumes rather than close tiny and miserable sales. Do not compromise with price cutting war as it will not help in telling the customers that they are actually buying a quality product “Yes! We want more!”……….contributed by Bunny

No 4: Avoid living in this world. We are not telling you to live out of this world but live and plan what are the next things and trends that are going to happen in the industry. Are we prepared for the next changes? Will our products be history and land in museums tomorrow?..................contributed by a new comer, Lion

No 2: Avoid feeling we are the best. There are always better than the best. There is no top salesman and only good customer who make all sales happen…………contributed by another new comer, Horse

At this point the Tiger raised his hand. “Sir, why are the points not in sequence,?”

The lecturer stared at him and replied “If you know you are a SJ, you will know why”

From that day, the Lion and Horse joins the group and included the Donkey too. We have 6 people in the group now and Donkey wears the blue hats in all meetings.

Wednesday, May 7, 2008

The Hero Journey

This game says we have to place our most valuable items at a
designated place. This game says we will all start running from a
starting point, blind folded. Each round, the game will disqualify
the person who last grab his own item.

So the game starts, everyone place their most valuable items they
have next to the window. Some place their handphones while some
place a pencil. Some has item that is large in size, some has very
small items.

They start to blind fold themselves at a distance about 10 metres
away from the window. `GO' and all start to run and grab their items
as fast as they can.

Student A runs fast and he is first in line. The last lady got
disqualified.

Second round, student A is first again and he takes a shorter time to
reach his item.

Round 3, again student A is first and faster.

At this point student B starts getting faster and catching up.

At round 6, student B emerges as the winner while student A is second
line.

After several more rounds, as participants gets disqualified, now
left 2 winners in the race.

Now, students B starts to get slow but still win student A, his only
competitor. So student A got disqualified.

Student B is now alone in the race. The race does not stop here and
gets more interesting. Now we challenge student B to break his own
record. And interestingly, he gets slower each time we challenge him.

After some rounds, his speed is really slow as compared to his own
record. Then we tell him to find some solutions so to be able to
remove all obstacles around him in order to run faster.

And we ask a `loser' to run and `compete' with him this time.

Several attempts are made and now he is a little faster. And he
decides to remove his blind fold. Now he is fast and reaches his own
record once again.

Lesson 1 : set a goal big and compelling
Lesson 2 : always have a competitor
Lesson 3 : be creative and think out of the box
Lesson 4 : the bigger a goal is the easier to achieve this goal

Important note : the winner at the beginning is often not the final winner.

Tuesday, May 6, 2008

6 Roles - 6 Thinking Hats

From young, I like to do colouring. I love colours like blue, yellow, white, green, black and red. Yesterday, I learnt to use colours when doing my designing work. Colours create creativities.

Today, I learnt more about those colours. Today I think I learnt that colours can brighten our lives in many more ways. Today, I know colours can help us more ways than what I thought yesterday….colours could do.

Today, I know colours can help us make the right decisions. When needing to make a decision, we think about black, red, white, yellow, green and finally blue. Wearing hats are like taking up responsibilities, duties and roles.

Think about someone wearing a black hat. This person most probably knows about the disadvantages, the down side and all possible negative consequences. He is pessimistic.

Turn to your right and you sense the person with the red hat is emotional, usually feels and sense things from the bottom of his red burning heart. Is he now feeling comfortable?

Wearing the white hat is probably someone very neutral. He will do research, gathering data and finding the various objectives when doing things.

I think yellow is the brightest of all colours. Therefore I guess he must be thinking of all advantages, seeing things in the brightest and positive scenarios.

Oh…..now look at the person who always thinks out of the box. He wears a green hat and he enjoys creativities. He likes to give alternative, different and very out of mind ideas to challenge those ideas already in our minds.

Alright, back to ourselves. A decision maker needs to have many responsibilities, perform numerous duties and put ourselves into different roles. We need to start wearing those black, red, white, yellow and green hats. And finally a blue hat at the right top. Blue is a role to look at all these colours, one by one. Gathering and looking at it carefully, set up procedures, giving instructions and of course, making the right decision, after considering all these coloured hats. If you think you need to revisit these colours, please do so.

Remember black? Black can be colourful. If we always wear a black hat, it is time you think of the other 5 colours.

No decision is complete before looking at all these 6 colours. Get yourself those hats and wear them when you need them. Be ready to use them, always.

Thursday, May 1, 2008

First NLP class in JB, Malaysia

We were in JB, Malaysia from 26th to 27th
April, 2008. It was very fun. The class will be conducted in 5 weekends.